For questions about the Provian app, the SDK, the Commons, or a purchase, email hello@provian.ai. A person reads every message.
Wallet and recovery
If your question is about recovering a wallet, include its address (it is public). Never send your recovery phrase or backup password to anyone, including Provian.
Provian is non-custodial. Provian cannot sign spending from your wallet or recover its funds for you. Your wallet comes back from your cloud backup with its backup password, or from your recovery phrase. If you have lost both your cloud backup (or its password) and your recovery phrase, the wallet cannot be recovered. There is no "forgot password" path; that is what self-custody means.
Purchases
The PE Archive and Settle now can be bought in the app. In the App Store and Google Play versions they are in-app purchases: refunds follow Apple's or Google's refund process, and if a purchase you paid for did not take effect, email us with the date and what you bought. In the Android APK from provian.ai they are paid in USDC from your own wallet on Base.
Reporting content in the Commons
To report a post, reply or profile, tap Report to Provian on it in the app, or email the link to hello@provian.ai. Reports are private and free, and Provian reviews them within 24 hours. You can also block any author in the app.
Deleting your account
See Delete your account.